The questions families actually ask

Most of the time, no — and we'll say so when that's our honest read. Home caregivers work well when needs are light and supervision exists. They strain when needs grow: training varies, background checks aren't always thorough, no single person can cover every part of a care plan, turnover is high, and there's no nurse at 2am. What we offer isn't a person — it's a system: nurses, doctors, meals, activities, and backup for every role. Compare the care options →

The pre-admission assessment answers this honestly — including "not yet". Families who ask early get a plan instead of a crisis later. How the assessment works →

It's a real question in Sri Lanka, and we won't pretend otherwise. What changes minds is seeing the place: bring the doubtful relative to tea. Professional care alongside family love isn't abandonment — it's how responsibility looks when it's organised. Read the full honest answer →

Assessment, care plan, paperwork, move-in day — each step is explained plainly before you agree to anything, so there are no surprises along the way. See how admission works →

From LKR 200,000/month onwards, depending on room and care needs — fixed transparently before admission, never adjusted by surprise. The monthly fee covers the room, 24/7 supervision, doctor oversight, all meals, laundry, housekeeping and the daily activity programme. Full inclusion list →

The split is agreed clearly before admission, so there are never surprise charges: everyday living (meals, laundry, care) is in the monthly fee; personal items such as toiletries, medicines and anything special your parent enjoys are arranged with the family — and if you're not nearby, we can purchase what's needed and account for it transparently.

Cost it against the alternative, hired separately: caregiver, nurse standby, doctor visits, cook, housekeeping — managed by you, with no cover when someone doesn't turn up. Then visit and judge the rest. What's included →

Only when it's genuinely needed, and no more than once a year — we work hard to keep this value for money. If a care plan changes and the fee needs to change with it, we tell the family why, clearly and well in advance.

No. There's a one-time deposit of LKR 100,000: LKR 50,000 of it is refundable, held for anything your parent needs day to day — medication, diapers, a phone charger, a favourite magazine — which we buy and account for transparently. The other LKR 50,000 is a non-refundable documentation and processing charge. Anything spent on your parent's behalf during the month is invoiced back to the family at month end.

The caregiver on duty responds immediately; the on-call doctor is reached at once; if hospital care is needed we manage the transfer and call you on the way. A staff member stays with your parent until family arrives or arrangements are made. You'll never learn about an emergency after the fact.

Usually yes — structured memory care, including cognitive stimulation programmes, a secure garden, and physiotherapy, are core services. We assess before admission and answer plainly if a condition is beyond what we can serve well. Memory care →

Book a visit and see for yourself — any day. You'll see mealtimes, the rooms, the garden, and you're welcome to talk to the staff and residents you meet.

Visits are welcome every day between 9 AM and 6 PM, by appointment — we keep appointments so visits never clash with residents' rest, meals, activities, the doctors' weekly assessment, or a special event. A WhatsApp message in the morning is usually enough for a visit the same day.

Yes. This is a home, not a hospital — residents go out with family for services, celebrations and day visits. Tell us in advance and we'll have your parent ready, medication packed and timed.

Yes — a dedicated caregiver can be assigned one-on-one to accompany your parent to a hospital appointment, a family event or an outing. Arranged in advance through the care team, with any additional cost agreed up front.

You'll hear from us — you won't have to chase us. WhatsApp updates with photos from the care team, honest answers whenever you ask, and a direct line to the doctors when something matters. We agree the exact rhythm with each family at admission, and then we keep it.

Yes — families in Australia, the UK and the Gulf already have, start to finish: video call with the founders, virtual tour, remote documentation, planned arrival day. The full remote journey →

You can call any time during the day in Sri Lanka. Many families also like to agree a family call window so other activities can be planned around it — ours runs 4–6pm Colombo time, late morning in London, evening in Sydney. Time-zone table →

Most do, in days to a few weeks — and we manage the adjustment actively rather than hoping: early psychologist sessions, appetite and sleep watched, honest updates to you. Through the settling-in period the caregiving team notes how your parent is adjusting day by day, and keeps adjusting our approach to help them settle in. "The first two weeks", honestly →

Every day. Meals are eaten together, the activity programme runs daily — cards, carrom, music, garden time — and residents live among people of their own generation. For many, there's more company here in a week than there was at home in a month.

Yes, always. Birthdays, anniversaries, any occasion your family wants marked — we help celebrate it here. This is truly a home away from home.

The fear behind every other question. What families find: a parent who was lonely at home becomes busier here — and your relationship improves, because visits become time together instead of duty. Come spend an afternoon with us; it answers this better than we can.